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Consumers Report HP Firmware Updates Are Disabling HP Cartridges
March 25, 2025 – San Mateo, CA
Javitch Law Office is closely monitoring a growing wave of consumer complaints regarding recent firmware updates by HP that appear to be disabling even genuine HP ink and toner cartridges. For years, HP has faced scrutiny for using firmware updates to block third-party cartridges. But now, frustrated users are reporting that original HP-brand cartridges—purchased directly from HP or reputable retailers—are being rendered unusable after automatic updates.
Consumers have taken to online forums, social media, and tech support channels to express anger and confusion as printers display errors such as “Cartridge cannot be used,” “Cartridge problem,” or “Cartridge appears to be damaged.” Many users report that their printers were functioning perfectly before the latest firmware update, only to suddenly stop recognizing cartridges they had already been using without issue.
This development raises serious questions about HP’s practices and whether they amount to unfair or deceptive conduct under consumer protection laws. In previous years, HP has settled cases in the U.S. and abroad over allegations it misled consumers by blocking third-party ink through updates without proper disclosure. Now, by allegedly disabling even its own products, HP may have exposed itself to renewed legal challenges.
When a consumer buys an expensive HP cartridge and it suddenly stops working due to an HP update, that raises real concerns” said a spokesperson for Javitch Law Office. “We’re exploring the legal implications and want to hear directly from impacted customers.”
Javitch Law Office has a long track record of representing consumers in cases against HP for firmware updates. If you’ve been affected by an HP firmware update that disabled your ink or toner cartridges—especially if the cartridge was a genuine HP product—you may have legal options.
Contact Javitch Law Office
If you’ve experienced this issue, we encourage you to contact our experienced legal team for a free consultation. Call us at (650) 781-8000 or submit a the form on this page to contact us.
